Updated 15 August 2017
Highfield Residential Home is a care home for up to 27 older people. At the time of our inspection there were 14 people using the service.
Highfield Residential Home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The inspection took place on the 20 and 22 June 2017 and was unannounced. This was a comprehensive inspection that was carried out to check whether the provider had made the improvements required as a result of our previous inspection on 20 and 23 May 2016. At the previous inspection we identified two breaches of the regulations relating to seeking people’s consent before providing care, the recording of information about people’s needs and the management of risks in the service. Following the inspection the provider sent us an action plan detailing how and by when they would meet the regulatory requirements.
At this inspection we found improvements had been made and the provider was meeting the requirements of the regulations.
We found improvements to how information about risks to people using the service and information about their needs were recorded. There were also improvements to how people’s consent to receiving care and support was assessed and recorded. The provider’s quality monitoring systems were effective in monitoring and improving the quality and safety of the service provided. Some time was still needed to ensure appropriate pre-employment checks would always be completed in accordance with the provider’s recruitment processes in the registered manager’s absence.
People were protected from harm and abuse through the knowledge of staff and management. People’s medicines were safely managed. People received personalised care and there were arrangements in place to respond to concerns or complaints from people using the service and their representatives. People were treated with respect and kindness, their privacy and dignity was respected. They were supported to maintain their independence and keep in contact with relatives. People were enabled to be involved in activities in the home and to enjoy occasional trips out.
Staff were able to develop the knowledge and skills for their role through a programme of training and were supported through regular individual meetings and annual performance appraisals.
The registered manager was accessible to people, their visitors and staff. People and their representatives were asked for their views about Highfield Residential Home.